Terms / Customer & Privacy Policy / Delivery

Terms of trade for BlackDiamond Squeegee IVS

BlackDiamond Squeegee IVS
Sct. Annagade 65
3000 Helsingør
Phone: +45 53564350
CVR: DK39781492
Payment
BlackDiamond Squeegee IVS receives online payments with Visa / Dankort, Visa, Mastercard or Paypal.
Payment will only be deducted from your account when the physical item is shipped or the virtual product is created unless otherwise agreed or indicated by your order.
All amounts on the website are exclusive of VAT.
The website uses the following currencies for pricing:
Euro (EUR)
BlackDiamond Squeegee IVS uses a secure payment server that encrypts all information with SSL protocol which means your data is secure and can not be read by other third parties.
BlackDiamond Squeegee IVS own website also uses encryption with SSL protocol.
Delivery

Delivery time for your order is 1-2 business days.
BlackDiamond Squeegee IVS shipper lasts with the following: GLS - Business, GLS - Private, GLS - Packshop, GLS Euro, DHL and others.
The freight is calculated by weight.
You will be able to choose between sending the package "without redeployment" or "with redeployment".
You will always receive a track and trace number so you can follow your package, from our warehouse and home to you.
Cancellation
A full return of 14 days is given on items purchased on the website unless otherwise agreed or indicated by your order.
The 14 day period starts on the day the order is delivered.
Any return costs are yours.
Request for cancellation must be notified to us no later than 14 after the delivery and be received within 14 days after we are informed of your use of the cancellation right.
Desires for the right of withdrawal must be sent to mail cs@blackdiamondsqueegee.com. The notice must make clear your wish for the right of withdrawal.

Product status when returned
You are responsible for the deterioration of the value of the product due to handling other than what is necessary to determine the nature, characteristics and function of the item. This means that you must try the item in the same way as if you were shopping in a physical store.
If the product is tested in addition to what is described above, it is considered as used and of impaired value. This means that, in case of withdrawal of the purchase, you receive a small amount or none of the purchase amount returned. It is up to BlackDiamond Squeegee IVS to assess the condition of the product.
warranty
A 2 year warranty is granted on products in accordance with the Danish Procurement Act. The warranty applies to all errors in  materials and fabrication.
Complaint concerning Errors and omissions must be notified to BlackDiamond Squeegee IVS in a timely manner after receipt of the goods. Here, max. two months as reasonable time unless otherwise agreed. We refund reasonable shipping costs.
The complaint waives for improper or unusual operation of the product.
BlackDiamond Squeegee IVS covers the return costs reasonably.
Upon return, the company is contacted:
BlackDiamond Squeegee IVS
Sct. Annagade 65
3000 Helsingør
Phone: +45 53564350
Complaints are not received if these are sent on demand.

Customer & Privacy Policy
We do not resell personal information and do not disclose your personal information to others, they are only registered in our customer directory. You can delete your information at any time.
In order for you to enter into an agreement with BlackDiamond Squeegee IVS, we need the following information:
. Name
. Address
. Phone number
. Email address
We make the registration of your personal information for the purpose of delivering the item to you.
The personal data are registered with BlackDiamond Squeegee IVS and stored for up to five years after which the information is deleted. 
When collecting personal information through our website, we ensure that it is always done by giving your explicit consent so that you are informed of exactly what information is collected and why.
The Director and staff of BlackDiamond Squeegee IVS have access to the information that is registered about you.
The data controller of BlackDiamond Squeegee IVS is: Casper Schjørring
We store and transmit no customer information encrypted.
As registered with BlackDiamond Squeegee IVS, you are always entitled to object to registration. You also have the right to understand what information is registered about you. These rights are in accordance with the Personal Data Act and inquiries in connection with this are addressed to cs@blackdiamondsqueegee.com.
Cookies
At https://blackdiamond-squeegee-eu.myshopify.com, cookies are used to optimize the website and its functionality, thus making the visit as easy as possible for you.
You can delete cookies from your computer at any time, see the Guide on Webshop Cookies and Privacy Policy.
Sign Stats
We use a log statistic at https://blackdiamond-squeegee-eu.myshopify.com, which means that a statistics system collects information that can provide a statistic of how many visitors we have, from where they come from and where on the website it was left etc.
The log statistics are only used for optimizing the BlackDiamond Squeegee IVS website.
Consumer Protection
Read more about your protection as a consumer when purchasing through a PensoPay payment solution:
https://pensopay.com/mere/forbrugerbeskyttelse/
Appeals
Complaints about products can be sent to:
Competition and Consumer Agency
Carl Jacobsens Vej 35
2500 Valby
www.forbrug.dk

Delivery
Delivery time for your order is 1-2 business days.
BlackDiamond Squeegee IVS shipper lasts with the following: GLS - Business, GLS - Private, GLS - Packshop
The freight is calculated by weight.
You will be able to choose between sending the package "without redeployment" or "with redeployment".
You will always receive a track and trace number so you can follow your package, from our warehouse and home to you.